cbajhi Privacy Policy

Account Management and Verification

We use the information provided during registration to verify your identity and create your account. Identity information is also required as part of age verification (21+) and Anti-Money Laundering (AML) processes.

Security and Fraud Prevention

Technical information is used to protect your account from unauthorized access and to detect suspicious activity. This is done for your protection.

Transaction Processing

Financial information is used to process deposit and withdrawal requests. This information is essential to ensure secure transactions via bKash, Nagad, Rocket, or bank transfer.

Customer Support

Our 24/7 live chat support team uses your account information to resolve your issues and answer your questions. This allows us to provide you with fast and effective assistance.

Service Improvement and Personalization

We analyze user preferences and behavior to improve the cbajhi platform experience. This includes game recommendations, bonus offers, and interface improvements.

Communication and Notifications

Your contact information is used to send promotions, bonus offers, important updates, and messages related to responsible gaming. You can opt out of these notifications at any time.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all communications
• Data stored in encrypted databases
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

3.2 Administrative Security Measures

• Only authorized staff can access your information
• All staff have signed strict confidentiality agreements
• A complete log of data access is maintained
• Regular staff training and security awareness programs

3.3 Steps in Case of a Data Breach

In the event of a data breach, we will immediately notify affected users and take all necessary steps to bring the situation under control. Our incident response team completes an initial assessment within 24 hours.

4.1 Payment Processors

Only the necessary payment information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. These institutions follow their own privacy policies.

4.2 Game Providers

Game providers such as Pragmatic Play, JILI, PG Soft, and Spribe may receive minimal session information to manage gameplay. This is essential for the proper functioning of games.

4.3 Legal Obligations

We may have a legal responsibility to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, we will provide only the information that is required.

4.4 Technology Service Providers

We work with trusted technology partners for server hosting, database management, and cybersecurity. These providers operate under our instructions and cannot use your information independently.

6.1 Right to Access Information

You have the full right to know what information we are storing about you. You can email [email protected] to request a detailed description of your stored information.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. Many details can be updated directly from account settings; otherwise, please contact support.

6.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, this request may not be fully fulfilled in cases involving legal obligations, ongoing disputes, or financial transaction records.

6.4 Right to Object to Data Processing

You have the right to object to your information being used for marketing communications or profiling purposes. We will take appropriate action within 30 days of receiving such a request.

6.5 Right to Data Portability

Upon your request, we can provide your data in a structured, commonly used format. This will help you transfer your information to another platform if needed.

We do not knowingly collect any personal information from minors. Through the age verification process at registration, we ensure that only those aged 21 or above can create an account.

If it comes to our attention that a minor has registered on our platform, that account will be immediately closed and all associated information will be deleted.

If parents suspect their child is using our site, please contact us at [email protected].

8.1 Active Account Information

Information is stored for as long as your account remains active and for as long as is necessary to provide the service.

8.2 Financial Transaction Records

Financial transaction information is stored for the period required by legal obligations and Anti-Money Laundering regulations.

8.3 Closed Account Information

Even after an account is closed, certain information may be retained for a specific period for legal or regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.

8.4 Support Contact

Records of contact with customer service are retained for a reasonable period to improve service quality and for dispute resolution.

cbajhi reserves the right to change, amend, or update this privacy policy from time to time. Reasons for changes may include:

• Technological developments or introduction of new services
• Changes in laws or regulatory guidelines
• Changes in business circumstances
• User feedback and responses

The date of each revision will be noted at the top of the page under the "Last Updated" section. We recommend that you review this policy regularly.